BAGBNB - Terms and conditions




The following definitions apply to the General Conditions of Use set out below governing luggage storage and other services offered by "BagBnb" and operated by "users" of its platform.

  • "BAGBNB" refers to Lean Team S.r.l and defines the company that operates a luggage storage service and other services on the www.bagbnb.com site;
  • “Angel”: "Angel" is the user of the platform that provides, via the website www.bagbnb.com, a luggage storage service and other services in respect of a payment made by the Traveler;
  • “Traveller”: is the platform user requesting, via the website www.bagbnb.com, a luggage storage service and other services;
  • “User”: indistinctly designates the Angel or the Traveller that, when the account is created, accepted these terms and general conditions of use and benefits from the site as a bidder or and applicant of a luggage storage service (and other services). Users are solely responsible for the effective implementation of the luggage storage and other services;
  • “Service”: refers to the services rendered by BagBnb to a User via the website, provided that BagBnb is never part of a deposit or other services contract;
  •  "Storage": refers to a set of operations and services that Angels carry out on the baggage collected;
  • “Different services”: means all additional services offered by Angels, such as printing services, delivery of luggage in a different place, airport transfer, etc.
  • “Online booking”: is the system by which users give BagBnb access to  the storage booking service and different services and related payment.
  •  “Payment”: is the amount paid by the Traveller to the Angel, using the BagBnb platform, defined by the amount of luggage and the duration of booked storage or by the type of different type of services required, net of booking expenses;
  • “Account suspension”: measure put in place in case of verification violation by Users of one or more provisions of these Conditions;
  •  “Prohibited items”: refers to any goods or materials whose transportation is prohibited by any law, rule or regulation.



BagBnb, through its website, offers the services specified below:

  • contacting, through its platform, all users who offer and require a luggage storage service and other services;
  • providing an online booking service and payment management



To register and use the online service proposed by BagBnb, each user must first create a user account, providing their personal data, necessary for the proper functioning of the service. Users confirm that they are more than 18 years old at the time of their subscription.

BagBnab shall in no way be held responsible for the information provided by Users, which may be erroneous or fraudulent.



The storage service is for the Angel to collect, look after and redeliver luggage at the depot booked by the Traveler, at the dates and times indicated on the booking made on www.bagbnb.com site.



The Traveler is required to complete and sign the luggage delivery form supplied by the Angel and to retain the portion showing the array number, which is needed to claim baggage..



Subjects of storage may be luggage and / or packages containing merchandise or objects for which there is no legal prohibition. The Traveler assumes any liability with regards to the suitability of storage and compliance with the legal requirements of the objects entrusted to Bagbnb for the service.



We are not allowed to store objects prohibited by law or considered hazardous under the national law or whose packaging may be harmful to humans, the environment or to other stored luggage. BagBnb also doesn’t accept the following items:

  1. Plants and live or dead animals;
  2. Degrees e negotiable certificates (bills of lading);
  3. Money (paper money, coins, credit cards and travellers cheques);
  4. Other non-negotiable money;
  5. Material that could be defined as pornographic or indecent;
  6. Material containing weapons or firearms
  7. Software containing high-value information;
  8. Technological material (iPhone, iPad, Tablet, PC, smartphones)
  9. Waste;
  10. Political material;
  11. Dangerous materials;
  12. Drugs or psychotropic substances;
  13. Works of art;
  14. Antiques;
  15. Metal (gold and silver in any form) and precious stones;
  16. Bulk goods;
  17. Documents, public or private offers of investments, revenue stamps, food stamps and fuel vouchers, etc.


Is up to the Angel to check the traveler's luggage under it's own control



The responsibility of the Angel for the risks of loss or damage to baggage during storage is governed by article 1696 c.c. as amended by Legislative Decree 21.11.2005 n. 286, and is therefore, limited to €1 (one Euro) per kilogram of lost or damaged goods. The Angel and BagBnb disclaim any responsibility for any valuables left inside the luggage.



Once collected by the Angel, the baggage is stored at a cost of €5 per day and is hand-delivered exclusively to the person who has signed the document at the time of collection. If the Traveler fails to collect or reclaim baggage within 72 hours from the scheduled return date, they waive all rights, which then pass to the  full responsibility of the Angel. Any luggage shipping costs will be borne by the traveler.



There is no refund in case of traveler cancellation



Use of the site is subject to acceptance of these Terms of Use. When creating a User Account, Users should check the box "I accept the general Terms of Use of the site and the proposed service."

Only acceptance of the Conditions allows users access to services offered by the Site. The acceptance of these conditions is integral and indivisible: therefore the users can not choose to only apply some of the conditions or to make reservations on them. By accepting the General Conditions of Use, the User also accepts the "Processing of Personal Data of Users" within the meaning of the privacy policy.

For anything not expressly indicated, reference should be made and are all valid legal provisions under Italian law.