Frequently Asked Questions

When can I find the exact address of the deposit?

The exact address of the deposit is communicated only upon completed booking. This is for security reasons and to prevent deposit points from receiving unexpected and unregistered customers on BAGBNB. This way you are guaranteed not to have a line.


Can I pay directly to the deposit or do I need to book online?

Online booking and payment is compulsory. BAGBNB deposit points do not accept, in any case, the luggage of customers without online booking.


Does the price vary depending on the size of the luggage?

No, the price is 5 per baggage day, without any distinction in measurements or weight.


Are the rates hourly or daily?

Rates are calculated daily (from 00.00 to 23.59). Pick-ups after midnight will be charged an extra day.


Can I trust BAGBNB?

Sure, BAGBNB deposit services have already been used by over 50,000 customers, you can check their experiences by reading the boards on deposit points. Deposits have been carefully selected by our staff and are mainly hotels, bars and bistros, where the luggage storage experience can easily turn into an opportunity to eat well, have a drink and discover a new locale in the city. Payment is secure, you can pay by credit card or Paypal, and the entire booking process is tracked.


Are the timetables I entered in the booking binding?

No, the timetables are indicative, but are still binding on the day of delivery and pick-up in the booking. Please also pay attention to the opening and closing times of the deposits.


I booked the service but I no longer need the deposit, can I ask for a refund?

Reservations made on BAGBNB are non-refundable or cancellable.


I need to deposit a larger bag (eg. trolley) and a smaller one (eg. backpack), do I have to book 2 bags?

Yes, any baggage, regardless of size, must be included in the online booking. The deposit will not take in any extra luggage that was not booked online.


Is the deposit safe?

All deposits are secure and guaranteed and all luggage deposited through the platform are covered by insurance of up to 200 for every single baggage.


Are there size limitations?

No, there are no limits, even very large and very heavy luggage can be deposited, we also accept bicycle bags.