Frequently asked questions

When will I receive the exact address of the Angel?

The exact address of your chosen Angel is communicated once the booking is complete. This is due to security reasons and to prevent Angels from receiving unexpected and unregistered customers from BAGBNB. In this way, your check-in experience will be fast and easy.


Can I directly pay to the deposit or do I need to book online?

Online booking and payment are compulsory. BAGBNB deposit points do not accept, in any case, the luggage of customers without online booking.


Does the price vary depending on the size of the luggage?

No, the price is 5 per baggage day, without any distinction in measurements or weight.


Are the rates hourly or daily?

Rates are calculated daily (from 00.00 to 23.59). Pick-ups after midnight will be charged an extra day.


Can I trust BAGBNB?

Of course. Our service has been used and enjoyed by over 50,000 customers worldwide. Every Angel profile has its own ratings where this trust is demonstrated and can be viewed when choosing an Angel. Our Angels have been carefully selected and evaluated by our staff to not only safely secure your luggage, but offer you a local experience should the Angel be a bar, restaurant or coffee shop. Payment is secure. You have the option of paying by credit card or Paypal, where the entire booking process is tracked.


Are the timetables I entered in the booking binding?

No, the timetables are indicative but are still binding on the day of delivery and pick-up in the booking. Please also pay attention to the opening and closing times of the deposits.


I booked the service but I no longer need the deposit, can I ask for a refund?

Reservations made on BAGBNB are non-refundable or cancellable.


I need to deposit a larger bag (eg. trolley) and a smaller one (eg. backpack), do I have to book 2 bags?

Yes, any baggage, regardless of size, must be included in the online booking. The deposit will not take in any extra luggage that was not booked online.


Is the deposit safe?

All deposits are secure and guaranteed and all luggage deposited through the platform is covered by a guarantee of up to €500 for every single baggage.


Are there size limitations?

No, there are no limits, even very large and very heavy luggage can be deposited, we also accept bicycle bags.