Frequently asked questions

Why I don't see the address of the Angels?

Users cannot see any address on the website due to security reasons and to prevent Angels from receiving unexpected or unregistered customers from BAGBNB. In this way, moreover, your check-in experience will be much easier and faster. 


 When will I receive the exact address of the Angel?

After the booking process, you will receive an email with the address you need.


Can I pay in person or is online booking mandatory?

Online booking and payment are mandatory. BAGBNB points do not accept luggage without online booking.


Does the price vary depending on the size of the luggage?

No, we set a fixed price. There will be no additional cost if your suitcase is heavier or larger than usual.


Hourly or daily rates?

Rates are calculated daily (from 00.00 to 23.59). If you decide to pick up your bags after midnight you will have to pay an extra day. 


Can I trust BAGBNB?

Of course, you can! Our service has been used and appreciated by over 300,000 customers worldwide. Each BAGBNB Angel has an own webpage where you can check user rating. Our partners have been carefully verified by our staff in order to guarantee a safe service and a great local experience. Angels can be restaurants, groceries, hotels, bike rental and much more!

Furthermore, payment is secure. You have two options: you can use a credit card or your Paypal account.


Is the chosen timetable flexible?

Yes, if you arrive a little late for check-in or check-out it will not be a problem. Always remember to check carefully the opening and closing times of the chosen luggage storage.


I booked the service but I no longer need it, can I ask for a refund?

Reservations are non-refundable.


If I have to leave both a big suitcase and a handbag, do I have to book for 2 items?

Yes, any baggage, regardless of size, must be included in the online booking. The deposit will not take in any extra luggage that was not booked online. 


Is there a guarantee on my bag?

Yes, each piece of baggage is covered by a 500€ guarantee, no matter what country you find yourself in.

Are there size limitations?

No, there are no limits, even very large and very heavy luggage can be stored, we also accept bags for bicycles.